COVID-19 Bot

Alice’s AI chatbot on Facebook Messenger for The Government of Bangladesh to battle COVID-19 deception

Background of COVID-19

Coronavirus disease 2019 (COVID-19) is defined as an illness caused by a novel coronavirus which was first identified amid an outbreak of respiratory illness cases in Wuhan City, Hubei Province, China. It was initially reported to the WHO on December 31, 2019. On January 30, 2020, the WHO declared the COVID-19 outbreak a global health emergency. On March 11, 2020, the WHO declared COVID-19 a global pandemic, its first such designation since declaring H1N1 influenza a pandemic in 2009.

Illness caused by SARS-CoV-2 was termed COVID-19 by the WHO, the acronym derived from “coronavirus disease 2019. ” The name was chosen to avoid stigmatizing the virus’s origins in terms of populations, geography, or animal associations. Most people who fall sick with COVID-19 will experience mild to moderate symptoms and recover without special treatment

The problem they were facing

During this pandemic in the whole world, the most important thing that was missing throughout the time was proper information and what should be done in this tough situation. A2i (Bangladesh governments project) wanted to implement a chatbot where everyone can access to proper information, access to better medical facilities online (e.g. ambulance service, medicines, etc) and build a platform where everyone can get connected to the doctors online for medical consultation.

Our Solution

We have managed to develop a chatbot solution for the Government of Bangladesh where it’s accessible to everyone to know what needs to be done during the COVID-19. We also developed a solution in the chatbot to show online doctor consultation, telemedicine, test centers nearby, hospital facilities where coronavirus is treated, online test by checking the symptoms and helps with availability for 24/7. And answer queries with the most accurate information, proper context, and understanding syntax command.

Screenshot of Corona Bot for The Government of Bangladesh