National Bank Limited
Established as the first private sector bank fully owned by Bangladeshi entrepreneurs, NBL has been flourishing as the largest private sector Bank with the passage of time after facing many stress and strain. The members of the board of directors are creative businessmen and leading industrialists of the country.
NBL is confronting client assistance challenges while staying aware of solid growth. To improve the client experience through quicker reactions, NBL chose to explore using simulated intelligence in its client assistance operations. Furthermore, the organization needed to automate more difficult, to and fro conversations.
Implementing Alice, NBL had the option to get from thought to create in about a month and conveyed the bot on their safe cloud condition with full information control. A group comprising of data scientists, creators, and NLP Trainers, worked intimately with client support.
In particular, the group had the option to deal with increasingly complex discussions utilizing Alice’s AI-based discourse man-made intelligence rather than hand-making each standard. Presently the artificial intelligence is running in few distinct languages in their chatbot, in any event, dealing with complex undertakings, for example, reports of cards being lost or taken.
NBL’s group had the option to change the AI models to top execution with their own informational collections. Setting their artificial intelligence collaborator live in their chatbot immediately brought about the automated handling of 20% of customer care demands. NBL is dealing with carrying this to 30% and beyond.